Terms & Conditions
We are Eazi Solar which is an online store, design and installation service. (“Us/ We”). The shop is operated by Us (the “Website”) Our office is at Halfshire Cottage, Stakenbridge Lane, Churchill, Worcestershire, DY10 3LT.
As a user of this Website (referred to as “You/ Your”) You acknowledge that any use of this Website including any transactions You make (“Use/Using”) is subject to the terms and conditions below. Please
• read through these terms and conditions carefully before using this Website; and
• print a copy for future reference.
You can contact Us by email, post (in “Writing”):
P: Eazi Solar
Halfshire Cottage,
Stakenbridge Lane,
Churchill,
Worcestershire,
DY10 3LT.
If We have to contact You We will do so by telephone or by writing to You contact details You provided to Us in Your order.
1. GENERAL
1.1 These are the terms and conditions on which We supply products or services to You (the “Goods/ Services”).
1.2 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the Website (see date at the bottom) and it is Your responsibility to read the terms and conditions on each occasion You use this Website and Your continued Use of the Website shall signify Your acceptance to be bound by the latest terms and conditions.
1.3 If You are not a consumer, You confirm that You have authority to bind any business on whose behalf You Use this Website.
1.4 We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to You and We shall not be liable to You or any third party for any such modification or withdrawal. We provide this website 'as is' and 'as available,' but we ensure to the best of our ability that services offered will meet a reasonable standard of care and skill.
2. CONTRACT
2.1 Our acceptance of your order will take place when we email you an order confirmation that includes details of the goods, the price, and your right to cancel. Only at this point will a contract come into existence between you and us.
2.2 If We are unable to accept Your order, We will inform You of this in Writing and will not charge You for the Goods or Services. This might be because the product is out of stock, because of unexpected limits on our resources which We could not reasonably plan for, because We have identified an error in the price or description of the product or because We are unable to meet a delivery deadline You have specified.
2.3 You will be assigned an Order number when Your order has been accepted. It will help Us if You can tell Us the Order number whenever You contact Us about Your order.
2.4 Our Website is solely for the promotion of our Goods or Services in the UK. Unfortunately, We do not deliver or provide services to addresses outside the UK.
3. OUR GOODS & SERVICES
3.1 The quantity, quality and description of and any specification of the Goods shall be as set out in the Our Website listings which may be varied from time to time.
3.2 The images of the Goods on our Website are for illustrative purposes only. Although We have made every effort to display the Goods accurately, they may vary slightly from those images.
3.3 The price of the product (which includes VAT) will be the price indicated on the order pages when You placed Your order. We will Use our best efforts to ensure that the price of the product advised to You is correct.
3.4 It is always possible that, despite our best efforts, some of the Goods We sell may be incorrectly priced. In the event of a pricing error, we will inform you of the correct price and give you the option to cancel your order or proceed at the correct price.
3.5 It is Your responsibility to ensure that the Goods are suitable for Your specific needs and requirements. We provide product information to the best of our ability, but We do not guarantee the suitability of any product for Your specific circumstances or intended use.
3.6 Any guidance, instructional content, or tutorials provided by Us, whether in written, video, or any other format, are provided for general informational purposes only. We do not guarantee the accuracy or completeness of such content and shall not be liable for any errors or omissions. You should seek professional advice if You are unsure about any aspect of a project.
4. ORDERS
4.1 It is Your responsibility to check that the details on the order confirmation are correct as soon as possible and retain a copy of it. Any error on the order confirmation must be notified to Us in Writing prior to dispatch.
4.2 We take payment from the Website payment system or PayPal and bank transfer for Services only. Additional Terms and Conditions for payments made by PayPal or your credit provider can be found at their Website.
5. MAKING CHANGES TO THE CONTRACT
5.1 If You wish to make a change to Your order please contact Us. We will let You know if the change is possible. If it is possible We will let You know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change. If We cannot make the change or the consequences of making the change are unacceptable to You, You may want to end the contract (see clause 7).
5.2 We may change the product to reflect changes in relevant laws and regulatory requirements, which do not materially affect their quality or performance without prior notification to You.
6. DELIVERY OF THE GOODS
6.1 The costs of delivery will be as displayed to You on our Website.
6.2 The Goods will be delivered to the address given when You place Your order and confirmed in the order confirmation.
6.3 We ensure the shipment of all items in stock within 2 working days to UK destinations only, unless otherwise stated/ agreed.
6.4 All items are shipped via our standard service (please see their Website for full service details), unless otherwise stated or alternatively agreed with You.
6.5 The period stated within which You will receive Your order is approximate. If our supply of the Goods is delayed by an event outside our control then If we fail to deliver the goods within the agreed timeframe or within 30 days, you have the right to cancel your order and receive a full refund
6.6 The product will be Your responsibility from the time We deliver the product to the address You gave Us.
6.7 Title to any Goods or Services You order on the Website shall pass to You on delivery of the Goods or Services, provided We have processed and received payment for the Goods in full.
6.8 We shall not be liable for any loss or damage due to the Company’s failure or delay in delivering the Goods (or any part of them).
7. RETURNS, CANCELLATION AND SUBSTITUTIONS OF GOODS
7.1 You have the right to cancel your order within 14 days of delivery without giving any reason by contacting Us in Writing stating Your name, address, item and Order Number.. You must return the goods to us at your cost, unless otherwise agreed. Items must be unused, with no damage and still in the original packaging.
7.2 Any cancelled orders must be returned to Us within 14 days of the cancellation request being made by You and at Your own cost.
7.3 Please note, You will have no right to a refund or replacement under this clause 7 or clause 8, where any Goods have become mixed inseparably with other items after their delivery.
7.4 For DIY kits or products that have been opened or used, We reserve the right to refuse a return or charge a restocking fee, at Our discretion, if any parts are missing or if the product has been altered from its original condition.
8. WARRANTY / FAULTY GOODS
8.1 On electrical products we provide a 1 year warranty. If You have any questions or complaints about the Goods, please contact Us in Writing at the details specified at the beginning of these terms and conditions, stating Your name, address, Order Number and a daytime contact telephone number.
8.2 If You wish to exercise Your legal rights specified in this clause You will be obliged to post the Goods back to Us at your cost for inspection. Faulty Goods must be returned in appropriate packaging so as to prevent further damage from occurring in transit.
8.3 If the Goods are found to be Faulty We will provide You with the relevant remedy (Replace repair or refund)
8.4 The warranty for DIY products only covers manufacturing defects and does not cover damage resulting from improper installation, modification, or any other misuse. It is Your responsibility to follow all instructions and safety guidelines when installing and using DIY products.
9. REFUNDS
9.1 If You are entitled to a refund as detailed within clause 7 or 8 above We will refund to You the price You paid for the products including delivery costs, by the method You used for payment. However We may make deductions from the price as detailed below.
9.2 If You are exercising Your right to change Your mind We may make the following deductions:
• We may reduce Your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by Your handling them in a way which would not be permitted in a shop. If We refund You the price paid before We are able to inspect the goods and later discover You have handled them in an unacceptable way, You must pay Us an appropriate amount.
• The maximum refund for delivery costs will be the cost of delivery by the least expensive method We offer. For example, if We offer delivery of the product by 2nd class delivery and You choose to have the Goods delivered by 1st class delivery at a higher cost We will only refund what You would have paid for the cheaper delivery option.
9.3 We will make any refunds due to You as soon as possible. If You are exercising Your right to change Your mind then:
• Your refund will be made within 14 days from the day on which We receive the product back from You or, if earlier, the day on which You provide Us with evidence that You have sent the product back to Us.
• In all other cases, Your refund will be made within 14 days of both parties agreeing a refund is due.
10. COMPLAINTS
10.1 At all times We aim to provide the level of service that We would expect to receive. If You are unsatisfied in any way please contact Us in Writing:
• admin@eazi-solar.co.uk; or
• By post at: Directors office, Eazi Solar, Halfshire Cottage, Stakenbridge Lane, Churchill, Worcestershire, DY10 3LT.
10.2 Please start Your message with ‘Customer Complaint’ (This will minimise any delay in dealing with Your issue). Provide full details of the nature of Your complaint Your name, address, item reference or order number and a daytime contact telephone number.
10.3 In the event of You receiving goods which are incorrect to Your order, damaged during transit or have not arrived, please contact Us as detailed in this section above within 30 days of the goods arriving or 10 days from the point of despatch to You for non-delivered goods.
11. LIABILITY AND INDEMNITY
11.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
11.2 Subject to section 11.1 above, We will Use reasonable endeavours to verify the accuracy of any information on the site but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the Website We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website and We accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
11.3 Subject to section 11.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Sections 8-10 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
11.4 Subject to section 11.1 above, We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
11.5 Subject to clause 11.1 above, We shall not be liable for any default due to any act or God, pandemic, explosion, flood, tempest, fire or accident, strike, lockout, industrial action or trade disputed, terrorist action or other event beyond the reasonable control of either party.
11.6 Notwithstanding the above, subject to Section 11.1 our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by You for the product(s) in respect of one incident or series of incidents attributable to the same clause.
11.7 This clause 11 does not affect Your statutory rights as a consumer, nor does it affect Your contract cancellation rights.
11.8 We will take all reasonable precautions to keep the details of Your order and payment secure, but unless We are negligent, We cannot be held liable for any losses caused as a result of unauthorized access to information provided by You
11.9 Eazi Solar shall not be liable for any damages, losses, or injuries caused by the misuse of any Goods, including but not limited to incorrect installation, failure to follow instructions, or use of the Goods for purposes other than those intended.
12. INTELLECTUAL PROPERTY
12.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of Your Use of this Website shall remain at all times vested in Us or our licensors. You are permitted to Use this material only as expressly authorised by Us or our licensors.
12.2 You acknowledge and agree that the material and content contained within this Website is made available for Your personal non-commercial Use only and that You may only download such material and content for the purpose of using this Website. You further acknowledge that any other Use of the material and content of this Website is strictly prohibited and You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
13. MISCELLANEOUS PROVISIONS
13.1 We have selected our products on the basis that they will be used for domestic Use only. If You are planning to Use them for business purposes please make sure that You are covered by appropriate insurance.
13.2 You may not assign or sub-contract any of Your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing with Us.
13.3 We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
13.4 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
13.5 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
• Eazi Solar, as defined in clause 2 of these terms and conditions, shall have the right to enforce any rights or benefits under these terms and conditions;
• Eazi Solar, shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
• A person who is a permitted successor or assignee under Section 13.5 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
• No consent from the persons referred to in Section 13.6 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
13.6 No delay or failure by Eazi Solar to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Eazi Solar.
14. PRIVACY & SECURITY POLICY
14.1 We do not provide, sell or market customer information to other businesses or organizations. We do not store credit card details nor do We share customer details with any third parties. See our separate Privacy Policy for further details.
15. GOVERNING LAW & JURISDICTION
These terms and conditions shall be construed according to English Law and the parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales
16. SAFETY AND LIABILITY DISCLAIMER
Safety and Liability Disclaimer for DIY Products
16.1 We provide DIY products and instructions for informational purposes only. While We make every effort to ensure the accuracy of the information provided, We are not responsible for any injuries, damages, or losses resulting from the use of these products or following any instructions provided by Us or third parties.
16.2 You acknowledge that DIY projects carry inherent risks, including but not limited to physical injury, property damage, and other potential hazards. It is Your responsibility to assess the risks and take appropriate precautions, including using suitable tools and safety equipment.
16.3 Eazi Solar shall not be liable for any damages or injuries resulting from the improper use or installation of DIY products or from the failure to follow safety guidelines.
[Last Updated 30th August 2024]