Privacy Policy
This policy sets out how we, Eazi Solar, collect, use and protect any information provided by you, the customer.
As our customer securing your personal data and information is important to us and are fully committed to protecting your data. The policy below outlines how we do this:
We collect information from you in the following ways:
• Provided directly by you when you speak to us regarding a purchase via phone, email or online chat.
• Through your use of our website via cookies on our website which is necessary for placing orders online. Or by web analytics software to collect information about the way in which you use and navigate our website, to improve our services.
Information we collect
• Your contact and order details provided to us directly by you when making a sales enquiry or placing an order, and may include your name, email address, telephone number, company details, and billing / delivery addresses.
• We may republish Information you post publicly online, when using our social media, which could include product reviews, photos of your installations or general company feedback.
• Anonymous Website usage information via Google to provide us with anonymous data regarding how you interact with our website, such as your device type, browser you’re using, your location, information about what site you originally came from, the pages you visited on our website etc.
How we use your information
We process your personal data based on the following legal bases:
Contractual Necessity: We process your data to fulfil the contract we have with you, such as processing orders, providing pre-sales advice, returns, or warranty claims.
Legitimate Interests: We may process your data to improve our services and user experience on our website, to prevent fraud, and to communicate with you regarding your orders.
Consent: We may process your data based on your consent, such as when you subscribe to our marketing communications or newsletters. You can withdraw your consent at any time by contacting us.
Sharing your information with third parties
Eazi Solar will never sell your personal data to any third party or distribute any of your personal data to untrusted third parties either. We do, however, share relevant parts of your data with a few closely selected and trusted third parties who assist us in providing our products and services to you. Instances where we pass on your data to a third party include:
• To take payment for your order via secure third-party payment software. All payment information relating to your debit or credit card as well as your address details are taken via the third-party payment processor and not collected or stored by us.
• To fulfil delivery of purchased products we must pass on relevant parts of your personal Information such as your name, delivery address, contact phone number & email address to our third-party couriers. This information is then used to make the scheduled delivery to you, and may also use your email address or phone number to provide tracking information relating to the status of your order.
• To support your order and after sales queries efficiently we store customer details such as name, address, phone, email address, other details, in third party software, such as Customer Relationship Management (CRM) software.
Storing your information
We retain your personal information only for as long as necessary to provide products, services, and support to you, and as required by applicable law, such as for tax and accounting purposes. The specific retention periods for different categories of personal data are as follows:
Order Information: Retained for up to 7 years for tax and accounting purposes.
Customer Support Information: Retained for up to 3 years following the closure of a support request.
Marketing Data: Retained until you opt out or withdraw your consent.
Update the Security Section with More Specific Details Providing more detail about the security measures in place can enhance customer trust.
International Data Transfers:
We may transfer your personal data to third parties located outside the UK or EEA for processing, storage, or other business purposes. If we do so, we will ensure that appropriate safeguards are in place to protect your personal data, such as entering into standard contractual clauses approved by the UK Information Commissioner's Office (ICO) or ensuring that the recipient country has adequate data protection laws.
Security
We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
We regularly review our security procedures to ensure your personal data is secure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small text files that are placed on your device when you visit our website. Some cookies are essential for the functionality of our website, while others are used for analytics and advertising purposes.
Website Content
Website content is controlled by Eazi Solar but may contain links to other websites you may find useful. Please be aware that once you have clicked on these links we no longer have control over the security of other websites, and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.
Your rights
• The right to access the personal data held by us
• The right to amend inaccurate personal data held by us
• The right to unsubscribe to marketing newsletters or communications
• The right to object to processing of your data
• The right to erasure of your data
• The right to lodge a complaint with a supervisory authority
If you would like to exercise any of your rights or have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@eazisolar.com
Postal Address: Eazi Solar, Halfshire Cottage, Stakenbridge Lane, Churchill, Worcs, DY10 3LT
Last updated: 31st Aug 2024